Blog Archives

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Updates to the PSMS Code of Conduct in South Africa

Doing PSMS business in South Africa? Make sure you stay up to date with the latest version (#12) of the WASPA Code of Conduct here.  Amendments to the code are outlined here; the major change relates to WAP push messaging (see section 13.3).

Additionally, as a result of an increase in complaints received from customers relating to WAP Push billing, carrier MTN has suspended the ability to send WAP Push's until further notice. As always, we will keep you informed.

Any questions? Feel free to get in touch with us.

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Updated Service Level

Today we raised the bar in our commitment to delivering the best service possible to you.

You might not be aware of this, but our Tech team works really hard on a daily basis to improve our platform. This could be in the form of a new feature, or as a "back end" improvement (the magic that happens behind the scenes that makes the portal and gateway work).

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Consumer Guide to the new MPS Code

The new MPS Code is now in effect - you might recall we spoke about it here and here.

As part of releasing the new code, the Communications Alliance have created a Consumer Guide to the MPS Code.  This guide outlines:

- What is the Mobile Premium Services (MPS) Code 2012?
- What do I do if I have an issue with a Mobile Premium Service?
- How does the MPS Code protect me as a consumer?